Interactive Web Communication

Using Technology to improve Sales & Customer Service

Interaction between you and your customer is the first step towards growing sales. As an affiliate of PGI, eRose Web & Business Services can help you integrate products on new or existing websites or intranets to make the first step simple for both you and your customer!

Be different than your competitior and offer cutting-edge customer support to your customers! Make customer service and quick reponse time a priority, these product and services can make a small and medium sized businesses appear larger.

Increase Business Overnight!

Giving your customers the option of chatting online with your "Sales" or "Customer Service" Department (through your website) gives you a 3 times better chance to receive the order over someone who does not offer a Live Chat Option. (Even if you have a sole proprietorship or other small business.)

Orders coming from Live Chat service average 35% higher than "non-chatter" sales!

PGI Web Based Software Benefits

• Online visitors get their questions answered in seconds!
• Easy for potential customers to do business with your company & retain existing customers!
• Complements your existing customer service & makes customers more comfortable using the internet!
• Differentiates your company from the competition!
• Share expertise within organization
• Track website interactions
• Live, real-time, online support saves money by eliminating 800 (toll-free) calls & emails!
• Completely hosted solutions!
• NO INSTALLATION NEEDED!

No Downloads, Easy Operation

For the business owner that is not computer-literate, this is a great solution to get started right away. Our software is extremely easy to operate and there are no downloads or installation required.

How it works

With PGI's LIVE Online Support Software, potential customers visiting your website can instantly interact LIVE with YOU or your company’s Customer Service or Sales Department without picking up the phone.

This online, friendly interaction is the new wave of customer service! With this software, web visitors can get their questions answered by interacting live with your Customer Service or Sales Support Rep….IN REAL TIME!

This software offers online users a higher level of customer satisfaction!

Combination Package

PGI Live Online Support & Knowledge Base Combined Package Software Includes:

LIVE Online Customer Service Software +

Potential customers visiting a website can instantly interact LIVE with a company's Customer Service or Sales Department without picking up a phone or sending an email.

This online, friendly interaction is the new wave of customer service! With this software, web users/consumers can get their questions answered by interacting live, & online, with a Customer Service or Sales Support Rep….IN REAL TIME! This software offers online users a higher level of customer satisfaction!

Knowledge Base / Interactive Search Program

Share Knowledge throughout the Enterprise. Contribute, Learn and Search your Business..

Offers Customer Service &/or Sales Support a place to store all sorts of information so that these departments have access to critical company information at any time, anywhere.

Any or all information that is stored in this library, we call Knowledge Base, can easily be found through a unique Search Engine created to ensure quick & simple access, therefore improving customer service. Can be used for easy access similar to a secure company intranet.

Request a Quote Today ...simply complete our custom quote form or call 610-449-9494.